Here’s a professional **Return Policy** for your e-commerce website. You can customize it to fit your specific business model and product offerings.
---
**Return Policy**
**Effective Date:** 19-11-2024
At **[Your Website Name]**, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Return Policy carefully for details on eligibility and the return process.
---
**1. Return Eligibility**
1. **Conditions for Returns:**
- Items must be returned within **[Insert Return Period, e.g., 30 days]** from the delivery date.
- Items must be unused, unwashed, and in their original packaging with tags intact.
- Certain items, such as perishable goods, personalized products, or intimate apparel, are non-returnable unless they arrive damaged or defective.
2. **Non-Returnable Items:**
- Gift cards
- Downloadable software or digital products
- Items marked as "Final Sale"
---
**2. Return Process**
1. **Step 1: Submit a Request**
- Log in to your account on [Insert Website URL].
- Navigate to "My Orders" and select the item you wish to return.
- Fill out the return request form, specifying the reason for the return.
2. **Step 2: Await Approval**
- Once your request is approved, you will receive an email with detailed return instructions, including the return shipping address and a return authorization number.
3. **Step 3: Ship the Item**
- Pack the item securely and include the original invoice.
- Use a trackable shipping method to ensure safe delivery. Return shipping costs are:
- **Customer responsibility**, unless the item is defective or incorrect.
- Fully reimbursed by us for defective or incorrect items.
---
**3. Refunds**
1. **Refund Eligibility:**
- Once we receive and inspect the returned item, we will notify you via email of the approval or rejection of your refund.
2. **Refund Method:**
- Approved refunds will be processed within **[Insert Timeframe, e.g., 5-7 business days]** to the original payment method.
3. **Partial Refunds:**
- Items not returned in their original condition (e.g., damaged, missing parts) may qualify for a partial refund, subject to review.
---
**4. Exchanges**
- Exchanges are allowed for the same item in a different size, color, or for a replacement if the product is defective.
- Follow the return process and specify "Exchange" as the reason in your request.
---
**5. Damaged or Defective Items**
- If you receive an item that is damaged or defective, contact us within **[Insert Timeframe, e.g., 48 hours]** of delivery.
- Provide clear photos of the damage or defect and your order details. We will arrange for a free replacement or refund.
---
**6. Contact Us**
If you have any questions or need assistance with a return, please contact us:
ONLY99.SHOP
Email: helponly99shop@gmail.com
Phone:+91 80-510-77592
---
**Note:**
This Return Policy is subject to change without prior notice. Please review it periodically for updates.
---
Let me know if you’d like help tailoring this further!